RETURNS

How to Make a Return

To make a return, please log into your account and see the "past orders" section.

Common Return Questions

RETURN / RECLAMATION

You always have the opportunity to return your item if it does not meet your expectations or if it was a wrong product you have purchased. Do you have any questions about returns, complaint or any third, we encourage you to contact us via our contact form.

HOW LONG CAN I RETURN MY ITEM?

You can return your item for up to 14 days after you have received or picked it up. The product must be unused and in the same condition as when you received it.

HOW DO I RETURN?

You must ship the item to:
GUBI
Klubiensvej 7-9
2150 Nordhavn
Denmark

HOW DO I GET MY MONEY BACK?

Once we have received your item, you will receive an email with approval of the return. We will transfer the purchase amount back to the account the item was purchased with. Unfortunately, it is not possible to transfer the refund to another account.

You are responsible for the package until we have received it. It is therefore a good idea to insure the package and save the receipt for the shipment so that you can document that the item has been shipped. You must pay freight costs for return.